Legal

Terms of Service

Last updated June 26, 2026

These Terms of Service (“Terms”) govern your access to and use of Tailmates. By creating an account or using the app, you agree to these Terms. If you do not agree, do not use Tailmates.

1. The service

Tailmates is a social dog-walking game with an optional canine longevity feature. The core app is free. Certain features — notably a clinically Verified longevity score — involve veterinary services purchased separately and delivered by licensed veterinarians.

2. Eligibility & accounts

You must be at least 18 years old and capable of forming a binding contract. You are responsible for activity under your account and for keeping your credentials secure. Provide accurate information and keep it current.

3. Acceptable use

• Do not falsify activity. Walks must be real. We use server-side recomputation and anti-cheat checks; automotive, spoofed, or teleported “walks” earn no XP and may be flagged.
• Do not harass other users, post unlawful content, or abuse social features.
• Do not attempt to reverse-engineer, disrupt, or gain unauthorized access to the service.
• Walk responsibly. Mind traffic, weather, leash laws, and your dog’s limits.

4. Gamification & virtual items

XP, levels, streaks, badges, leagues, and similar items have no cash value, are non-transferable, and may be adjusted to preserve fair play or correct errors. The score of record is computed on our servers, not on your device.

5. Longevity features

The free Longevity Estimate is an educational wellness signal — it is not a diagnosis, prognosis, or veterinary advice. A clinically Verified score is generated only after a licensed veterinarian reviews source results within an established veterinarian-client-patient relationship (VCPR). Your use of these features is also governed by our Longevity & Medical Disclaimer, which is incorporated into these Terms.

6. Payments

If you purchase a blood panel or veterinary service, you authorize our payment processor to charge your selected method. The fair-market-value clinical component is paid to the veterinarian who performs the work, on a published fee schedule. You will never be required to pay to use the core walking and gamification features.

7. Veterinary partners

Veterinarians who partner with Tailmates do so under a separate partner agreement. Partner payouts are fair-market-value and fee-schedule only; they are never referral compensation or product-sale splits. Partners are solely responsible for the veterinary medicine they practice and for compliance with the laws of their jurisdiction.

8. Intellectual property

Tailmates and its content, marks, and software are owned by us or our licensors. You retain ownership of content you create; you grant us a limited license to host and display it as needed to operate the features you use.

9. Disclaimers

The service is provided “as is” without warranties of any kind to the fullest extent permitted by law. Tailmates is not a veterinary provider and does not practice veterinary medicine. We do not warrant that the app will be uninterrupted or error-free.

10. Limitation of liability

To the maximum extent permitted by law, Tailmates will not be liable for indirect, incidental, special, consequential, or punitive damages, or for any loss arising from your use of — or inability to use — the service.

11. Termination

You may stop using Tailmates and delete your account at any time. We may suspend or terminate access for violations of these Terms or to protect the service and its users.

12. Changes & governing law

We may update these Terms; continued use after changes constitutes acceptance. These Terms are governed by the laws of the United States and the state in which Tailmates is organized, without regard to conflict-of-law rules.

13. Contact

Questions about these Terms? Email hello@tailmates.io.

See also our Privacy Policy and Longevity & Medical Disclaimer.